Legal — jilbay
This Privacy Policy explains how jilbay collects, processes, stores, and protects the personal data of players using the jilbay.club platform. Your privacy is important to us, and we are committed to handling your personal information with transparency and care in accordance with Philippine data protection law.
Privacy at a Glance
jilbay collects personal data you provide during registration (name, mobile number, date of birth), financial data for payment processing, and device and usage data for security and platform improvement.
Your data is used to operate your jilbay account, process deposits and withdrawals, verify identity, prevent fraud, comply with legal obligations, and improve the platform experience for all Filipino players.
jilbay shares data only with payment processors (GCash, Maya, BPI, etc.), KYC verification providers, and regulatory authorities where required by Philippine law. We do not sell your personal data.
jilbay uses 256-bit SSL encryption, access controls, two-factor authentication, and regular security reviews to protect your personal and financial data from unauthorized access or disclosure.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by jilbay. You may also withdraw consent for marketing communications at any time.
jilbay retains player data for as long as your account is active and for a period thereafter as required by Philippine financial regulations and anti-money laundering record-keeping obligations.
This Privacy Policy (hereinafter referred to as "Policy") describes how jilbay (hereinafter "jilbay", "we", "us", or "our"), operator of the online gaming platform accessible at jilbay.club, collects, uses, stores, and protects the personal data of individuals (hereinafter "Player", "User", or "you") who access or use the jilbay platform and related services.
jilbay is committed to protecting the privacy and personal data of all players, particularly Filipino users whose data is processed in connection with their use of jilbay's real-money gaming services. This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC).
By registering a jilbay account, making a deposit, or otherwise using any service on the jilbay platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jilbay platform.
For the purposes of the Philippine Data Privacy Act of 2012 and this Policy, jilbay acts as the personal information controller in respect of all personal data collected through the jilbay.club platform.
jilbay is responsible for determining the purposes and means of processing your personal data. All data processing activities described in this Policy are carried out by jilbay or by authorised third-party processors acting under jilbay's instruction.
For all privacy-related enquiries, requests, and complaints, jilbay can be contacted at: [email protected]
jilbay collects personal data in the following categories:
When you create a jilbay account, we collect:
For withdrawal processing, large transaction verification, or compliance requirements, jilbay may collect:
When you deposit or withdraw funds through jilbay, we collect transaction-related data including:
jilbay does not store full credit or debit card numbers. Financial transactions are processed through secured, PCI-DSS compliant payment processors.
jilbay maintains records of your gaming activity on the platform, including:
When you access jilbay, we automatically collect certain technical data, including:
If you contact jilbay support via live chat or email, we collect the content of your communications and any personal information you provide during those interactions. This data is retained for quality assurance and dispute resolution purposes.
jilbay processes your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract; consent |
| Processing deposits and withdrawals | Performance of contract; legal obligation |
| Identity and age verification (21+) | Legal obligation; legitimate interest |
| Fraud detection and prevention | Legitimate interest; legal obligation |
| Anti-money laundering (AML) compliance | Legal obligation |
| Responsible gaming monitoring | Legitimate interest; legal obligation |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Platform security and technical operations | Legitimate interest |
| Marketing communications (where consented) | Consent |
| Regulatory reporting | Legal obligation |
jilbay may share your personal data with authorised third-party service providers who assist jilbay in delivering its services. These include:
All third-party service providers engaged by jilbay are contractually required to process personal data only as instructed by jilbay and to implement appropriate security measures.
jilbay may disclose your personal data to Philippine government agencies, law enforcement, regulatory bodies, or courts where required to do so by applicable Philippine law, by lawful court order, or in response to a legitimate legal process. jilbay will, where permitted by law, notify affected players of such disclosures.
jilbay does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Your personal data is processed only for the purposes set out in this Privacy Policy.
In the event of a merger, acquisition, reorganisation, or sale of all or part of jilbay's business, player personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer that materially affects the handling of their personal data.
jilbay implements appropriate technical and organisational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While jilbay takes reasonable and industry-standard steps to protect your personal data, no internet-based system is entirely secure. You should also take steps to protect your own account, including using a strong unique password and keeping your registered mobile number active.
jilbay retains your personal data for as long as your jilbay account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations.
Following closure or suspension of your jilbay account, personal data may be retained for a minimum period necessary to comply with:
You may request deletion of your personal data by contacting jilbay at [email protected]. jilbay will process your request and delete or anonymise data that is no longer required for the purposes described in this Policy, subject to any legal retention obligations that prevent immediate deletion.
The jilbay platform uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the user experience. The types of cookies used by jilbay include:
You may control and manage cookies through your browser settings. Note that disabling essential cookies will impair the functioning of the jilbay platform and may prevent you from logging in or completing transactions. jilbay does not use cookies for third-party advertising or cross-site behavioural tracking.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jilbay:
To exercise any of the above rights, submit a written request to jilbay at [email protected]. jilbay will acknowledge your request within 5 business days and respond substantively within 30 days, consistent with the DPA and its IRR.
jilbay is a real-money gaming platform strictly for adults aged 21 years and over. jilbay does not knowingly collect personal data from individuals under 21 years of age. During registration, players are required to confirm their age and jilbay verifies date of birth information provided.
If jilbay becomes aware that personal data has been collected from a person under 21 years of age, the associated account will be suspended immediately, any deposits will be returned to the payment method used, and the personal data will be deleted without undue delay.
Parents and guardians who believe a minor may have registered on jilbay should contact jilbay support at [email protected] immediately. Device-level parental controls are also recommended to prevent minor access to online gambling platforms.
jilbay's primary operations are based in the Philippines. However, certain third-party service providers engaged by jilbay — such as cloud infrastructure providers or KYC platforms — may be located outside the Philippines and may process personal data in other jurisdictions.
Where personal data is transferred outside the Philippines, jilbay ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Data Privacy Act of 2012. These safeguards may include contractual data processing agreements with receiving parties, requiring them to maintain data protection standards equivalent to those required under Philippine law.
With your consent, jilbay may send promotional communications to your registered mobile number or email address relating to jilbay's products, games, bonuses, and promotions. These communications may include SMS notifications, email newsletters, and in-platform notifications.
You may withdraw your consent for marketing communications at any time by:
Opting out of marketing communications does not affect the delivery of transactional or service-related communications, such as OTPs, deposit confirmation messages, withdrawal notifications, or security alerts — these are necessary for the operation of your jilbay account and cannot be disabled.
The jilbay platform may contain references to or integrations with third-party services including payment providers (GCash, Maya, BPI, etc.) and game studios. When you interact with these third-party services — for example, when completing a GCash payment — you are subject to the privacy policies of those third parties in addition to jilbay's Privacy Policy.
jilbay is not responsible for the privacy practices or content of third-party platforms or services. jilbay recommends that you review the privacy policies of any third-party service you interact with in connection with your jilbay account.
jilbay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or platform features. Material changes to this Policy will be communicated to registered players via a prominent notice on the jilbay platform and, where reasonably practicable, by notification to your registered contact details.
The effective date at the top of this Policy indicates when the current version came into force. Continued use of the jilbay platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must cease using jilbay and may close your account in accordance with the jilbay Terms & Conditions.
For all privacy-related requests — including access requests, rectification, deletion, objection to processing, or marketing opt-outs — please contact jilbay's designated privacy contact:
If you have a concern about jilbay's handling of your personal data that is not resolved to your satisfaction through jilbay's internal complaints process, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
NPC contact information is available at www.privacy.gov.ph. jilbay cooperates fully with NPC investigations and any lawful orders issued by the Commission.
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